ALWAYS THERE FOR YOU.
With Proactive Care, BMW is at your side. Proactive Care identifies the need for action at an early stage, for example when service and maintenance work is required or in the event of an imminent malfunction or breakdown. Our aspiration is to ensure a relaxing ride, offering maximum comfort and peace of mind at all times. Proactive Care is our new service promise.
Proactive Care has both a proactive and a preventive function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW app, by e-mail, SMS or a message sent directly to your vehicle. If there is an urgent issue, you will receive a phone call from a BMW expert. This ensures you can enjoy relaxing journeys.
YOUR BENEFITS AT A GLANCE.
01 Proactive. Peace of mind and hassle-free support.
02 Straightforward. Remote diagnostics and repair.
03 Convenience. Integrated into your digital environment.
04 Quality. Direct assistance from BMW experts and BMW service partners using original BMW parts.
05 Free of charge. As part of an active ConnectedDrive contract*.
PROACTIVE CARE FOR YOUR BMW. Do you want to benefit from Proactive Care? It’s all very easy.
Here you can find out how:
• Sensors read out vehicle data and automatically transfer them to BMW.
• Malfunctions are detected early and sorted by urgency.
• If there is a need for maintenance or repair or a malfunction is present, you will be contacted.
• Contact takes place either via the My BMW app, by e-mail, SMS or a message sent directly in the vehicle. In urgent cases, you will receive a phone call.
• You will receive competent assistance on site, quickly via remote services or an appointment offer with a BMW service partner of your choice. The transferred data will enable the workshop to make specific preparations and order any spare parts needed.